Scope and approval
Pricing shown on the website is for general information. Final scope, timing, and pricing are confirmed through an estimate, invoice, service agreement, email approval, or other written confirmation before billable work begins.
If we discover work outside the original scope, we pause and explain the options before continuing.
Client responsibilities
You are responsible for providing accurate information, access to the equipment or accounts being serviced, lawful authorization to request work, and current backups of important data before service begins.
Please do not send passwords through ordinary email or website forms. We will provide safer instructions when credentials or remote access are needed.
Payment and scheduling
Deposits, invoices, minimums, travel fees, cancellation terms, and payment due dates may vary by service type and will be confirmed before work begins.
Missed appointments, late cancellations, after-hours work, emergency work, parking, tolls, and hardware or software purchases may require separate charges when disclosed and approved.
Satisfaction priority
Your satisfaction is our top priority. If something does not feel clear or the result needs another look, contact us promptly so we can review it, explain the options, and make a fair plan for next steps.
This commitment is not an unlimited warranty, guarantee of a specific result, or promise that third-party products, internet providers, hardware, software, or outside services will perform without failure.
Third-party products
Many technology issues involve third-party hardware, software, cloud services, internet providers, platforms, warranties, and licensing terms. BridgeTech Support is not responsible for third-party outages, policies, product defects, account restrictions, pricing changes, or discontinued services.
Reviews and public feedback
We only publish testimonials, reviews, photos, or case details when they are truthful, permissioned, and not misleading. Any compensation, discount, family relationship, employee relationship, or other material connection should be disclosed when required.
Limits
To the fullest extent allowed by law, BridgeTech Support is not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost revenue, business interruption, or data loss arising from website use or services.
Some limitations may not apply in every situation or jurisdiction.