BridgeTech Support Where tech support feels personal
Services

Reliable IT support for homes and small businesses that just works

You explain the problem. We handle the fix, setup, or cleanup with clear communication, fair pricing, and no surprises.

Service categories

Not sure where it fits? Pick the closest option and we’ll take it from there.

Business IT Support
Reliable day-to-day support for your business

Access, devices, email, and smoother daily operations for small teams.

  • New hire access and setup
  • Workstations and laptops
  • Microsoft 365 and email
  • Printer organization and fixes
Home Tech Support
Simple, stress-free help at home

Slow computers, setup, backups, and everyday help without the confusion.

  • PC and Mac troubleshooting
  • Printer and scanner setup
  • Backup and data safety basics
  • Device organization
Networking and Wi-Fi
Stronger, more reliable Wi-Fi and network setup

Better coverage, fewer dropouts, and a cleaner network layout.

  • Router optimization
  • Coverage improvements
  • Network labeling and cleanup
  • Guest and business network separation
Security basics
Simple steps to keep your devices and data safe

MFA, updates, and practical hardening with clear guidance.

  • MFA setup and coaching
  • Update and hardening checks
  • Password and device hygiene
  • Basic phishing awareness
VoIP Administration
Phone systems that are clear and easy to manage

Routing, provisioning, voicemail, and cleaner call flows.

  • Auto attendants and call flows
  • User provisioning and changes
  • Hunt groups and ring strategies
  • Voicemail setup and cleanup
Website or App Support
Clean updates and dependable fixes

Forms, bug fixes, polish, and performance improvements.

  • Contact form reliability
  • Bug fixes and page updates
  • Performance polish
  • Mobile and desktop usability
Hardware guidance and sourcing

Get the right equipment without wasting money

If new hardware is needed, we can help you choose and source the right option based on your needs and budget. No upselling and no guesswork. If you already have something in mind, we can review it and help with setup.

  • Laptops and desktops for home or business
  • Routers, access points, and switches
  • VoIP phones and basic accessories
  • Printers and small office peripherals
Need guidance first?

Not sure if we are the right fit? Reach out and we will point you in the right direction, even if it is not us.

Pricing

Simple, transparent pricing

Home support is priced differently than business support so you always know what applies to you. Travel fees may apply based on distance, parking, and tolls, and are always quoted before scheduling.

Home support

On-demand or flat-rate package

Best for Wi-Fi issues, speed problems, printers, setup, and everyday tech.

  • Remote: $50/hr (30-minute minimum; billed in 30-minute increments)
  • On-site (home): $70/hr (2-hour minimum)
Home Essentials (flat-rate): $150. Up to 2.5 hours on-site and up to 2 standard devices. Includes Wi-Fi optimization, a basic security check, and a clear handoff.
Small business support

Starter package plus monthly options

We confirm scope and pricing before starting. If anything changes, we pause and get approval in writing.

Small Business Starter (flat-rate): $349. Up to 4 hours on-site. Great for office Wi-Fi, workstations, printers, and basic email or security cleanup.
Starter package scope tiers (users and devices) View tiers
  • Tier A (Solo): 1 user, 1 computer, 1 mobile device (phone or iPad), 1 printer
  • Tier B (Small team): up to 3 users, up to 3 computers, 1 printer, basic Wi-Fi and router troubleshooting
  • Tier C (Office setup): up to 5 users, up to 5 computers, 1 printer, basic access, email, and MFA guidance

Boundaries: excludes servers and Active Directory, major cabling projects, advanced VLAN redesigns, compliance programs, after-hours emergency response, and large migrations. If extra scope is needed, we quote it in writing first.

Monthly managed plans (starting per user) View tiers
Essentials

Starting at $89 per user, per month

  • Business-hours helpdesk
  • Monitoring and patching
  • Baseline endpoint protection
  • Backup checks and recovery guidance
  • Simple onboarding and documentation
Standard

Starting at $129 per user, per month

  • Everything in Essentials
  • Security hardening and MFA rollout help
  • Microsoft 365 admin support
  • Priority response targets
  • Monthly health summary
Premium

Starting at $149 per user, per month

  • Everything in Standard
  • Quarterly planning (vCIO-style)
  • Light compliance support
  • More aggressive response targets
  • Optional on-site blocks
Optional add-ons if needed: after-hours coverage, multi-site support, compliance-heavy environments, advanced security monitoring, and project work.
Hourly and project support When needed
For one-time fixes or projects such as Wi-Fi rebuilds, onboarding cleanup, or call flow rebuilds, we confirm scope and a not-to-exceed range first.
How we prevent surprises

If we discover something outside the original scope such as hardware failure, ISP outage, or unusual complexity, we pause, explain the options, and provide a written estimate before continuing. No extra work proceeds without your approval.

Important note

This page is for general information and does not create a contract. Final scope and pricing are confirmed in writing through an estimate, invoice, or service agreement.