Business IT Support
Day-to-day support for small teams
Access, devices, email, printers, and smoother daily operations.
- New hire access and setup
- Workstations and laptops
- Microsoft 365 and email
- Printer organization and fixes
IT support services in NYC
Reliable home and small business IT support with clear pricing.
Get practical help with devices, Wi-Fi, networking, VoIP, security basics, websites, and everyday technology issues. We confirm scope and pricing before billable work begins.
Service categories
Not sure where your issue fits? Pick the closest option and we will help sort out the right next step.
Home Tech Support
Simple, calm help at home
Slow computers, setup, backups, and everyday troubleshooting without confusion.
- PC and Mac troubleshooting
- Printer and scanner setup
- Backup and data safety basics
- Device organization
Wi-Fi and Networking
More reliable connections
Better coverage, fewer dropouts, and a cleaner network layout.
- Router optimization
- Coverage improvements
- Network labeling and cleanup
- Guest and business network separation
Security Basics
Safer devices and accounts
Practical hardening, MFA, updates, and safer defaults.
- MFA setup and coaching
- Update and hardening checks
- Password and device hygiene
- Basic phishing awareness
VoIP Administration
Cleaner phone system management
Routing, provisioning, voicemail, and call flows that are easier to manage.
- Auto attendants and call flows
- User provisioning and changes
- Hunt groups and ring strategies
- Voicemail setup and cleanup
Website or App Support
Clean updates and dependable fixes
Form reliability, bug fixes, page polish, and performance improvements.
- Contact form reliability
- Bug fixes and page updates
- Mobile and desktop usability
- Performance polish
Hardware guidance and sourcing
Get the right equipment without wasting money
If new hardware is needed, we can help you choose and source the right option based on your needs and budget. No upselling and no guesswork. If you already have something in mind, we can review it and help with setup.
- Laptops and desktops for home or business
- Routers, access points, and switches
- VoIP phones and basic accessories
- Printers and small office peripherals
Pricing
Simple, transparent pricing
Home support and business support are priced differently so the right rate is clear. Business rates reflect the added responsibility around downtime, staff productivity, email, phones, access, and security. Travel fees may apply based on distance, parking, and tolls, and are always quoted before scheduling.
Home support
Remote troubleshooting
$50/hr 30-minute minimum
Best for software issues, email, basic setup, settings, account help, and quick troubleshooting.
Home support
On-site support
$70/hr 2-hour minimum
Best for Wi-Fi, printers, physical setup, multiple devices, or anything that needs hands-on work.
Flat-rate home package
Home Essentials
$150 up to 2.5 hours
Includes up to 2 standard devices, Wi-Fi optimization, a basic security check, and a clear handoff.
Flat-rate business package
Small Business Starter
$349 up to 4 hours on-site
Great for office Wi-Fi, workstations, printers, and basic email or security cleanup.
Small business support
Remote business support
$85/hr 1-hour minimum
Best for Microsoft 365, email, account access, VoIP changes, user setup, light security cleanup, and quick troubleshooting.
Small business support
On-site business support
$105/hr 2-hour minimum
Best for office Wi-Fi, printers, workstations, network cleanup, device setup, and hands-on troubleshooting.
How we prevent surprises
If we discover something outside the original scope, such as hardware failure, an ISP outage, or unusual complexity, we pause, explain the options, and provide a written estimate before continuing. No extra work proceeds without your approval.
Monthly support for small businesses
For teams that want ongoing coverage, documentation, and fewer recurring tech headaches. These are intentionally priced below typical managed IT market rates while keeping scope clear.
Essentials
Starting at $75 per user/month
- Business-hours helpdesk
- Monitoring and patching
- Baseline endpoint protection
- Backup checks and recovery guidance
- Simple onboarding and documentation
Standard
Starting at $99 per user/month
- Everything in Essentials
- Security hardening and MFA rollout help
- Microsoft 365 admin support
- Priority response targets
- Monthly health summary
Premium
Starting at $119 per user/month
- Everything in Standard
- Quarterly planning
- Light compliance support
- More aggressive response targets
- Optional on-site blocks
Helpful scope notes
A few details that keep expectations clear before work begins.
Small Business Starter scope tiers
- Solo: 1 user, 1 computer, 1 mobile device, 1 printer
- Small team: up to 3 users, up to 3 computers, 1 printer, basic Wi-Fi and router troubleshooting
- Office setup: up to 5 users, up to 5 computers, 1 printer, basic access, email, and MFA guidance
Common exclusions
Starter packages exclude servers and Active Directory, major cabling projects, advanced VLAN redesigns, compliance programs, after-hours emergency response, and large migrations unless quoted separately.
Why business rates are different
Business support usually carries more operational responsibility than home support. A Wi-Fi outage, email issue, phone routing problem, or access mistake can affect multiple people and business revenue, so business work is priced separately while still staying approachable for small teams.
Market-positioned pricing
BridgeTech's business support rates are designed to sit below typical small-business IT and consulting market rates while keeping the work sustainable, professional, and clearly scoped.
Important note
This page is for general information and does not create a contract. Final scope and pricing are confirmed in writing through an estimate, invoice, or service agreement.
Need guidance first?
Tell us what you are trying to fix
If we are not the right fit, we will point you in the right direction. If we are, you will get clear next steps before any billable work begins.